Ensuring your investment in safety stands the test of time
When you choose gas and fire detection solutions from Crowcon, you’re doing more than investing in products: you’re investing in the safety of your people.
We know there’s nothing more important than that, which is why a rigorous and efficient approach to maintenance and repairs is integral to how we operate at Crowcon.
Our commitment to the safety of your workplace doesn’t end at purchase- it’s just beginning.
With a global network of seasoned experts, our certified technicians take care of 800,000+ Crowcon detectors installed across the world, and are committed to your site’s ongoing safety.
Our ongoing commitment to your safety is what sets Crowcon apart, with reliability at the core of who we are, and what we do.
First time fix rate
Working days average fault call response time
Out of 5 customer effort score
Global support, local expertise
Wherever you are in the world, our network of trained experts, channel partners and distributors can help you with any service and repair needs quickly and efficiently, minimising your down-time for optimal protection against fire and gas hazards.
With representation in more than 85 countries, our network is always within reach. That means you get timely access to spare parts and quick assistance from local certified technicians who speak your language and understand your needs.
DEDICATED FIELD SERVICE TEAMS
With a dedicated field service team in the UK and China, we also have a network of channel partners and certified Crowcon technicians around the globe, highly trained in our technology, so help is never far away.
United Kingdom
From installation to maintenance, calibration to repairs, our UK-based workshop uses cutting-edge production techniques and trained engineers to make sure you get a quick and high quality service for minimal down-time.
We keep an eye on our customer database and reach out to you directly when your equipment is due a service or calibration, so you don’t have to worry about keeping compliant. With our fully trained,certified technicians, you’re in safe hands.
Please complete the Service & Repair Form and once received, we will provide you with a return number (eg SERV001234) and shipment address for any repairs.
Service to suit you
Crowcon, and its global network, is here for you for the lifetime of your system; everything from remote technical support to on-site service. As the manufacturer, we recommend that all customers take out a service agreement to ensure their systems are maintained and continue to function properly. Following each service, you will be issued with a report that certifies your system is calibrated and functional, regardless of who your service agreement is with.
Comprehensive
Comprehensive coverage for your gas detection equipment. One annual price, no extra charges, and full peace of mind. Includes scheduled maintenance and fault call response and ALL parts fitted.
Essential
Gas detection maintenance and service that is necessary to keep your equipment functioning properly. Includes scheduled maintenance and fault call response.
Pay-As-You-Go
Flexibility to schedule your gas detection equipment for service and maintenance as and when you need it.
Need urgent help?
In case of an emergency when our offices are closed, please fill out our contact form and we will ensure someone is able to help you without delay.
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